The following Terms and Conditions, govern your access to and use of the Design Droids website, including any content, functionality and services offered on or through designdroids.com (the “Site”), by Masibot Limited.
This Site is offered and available to users who are 13 years of age or older. If you are under 13 you may not use this Site or the Design Droids services. By using this Site, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.
Our Support team is available 24/7 if you have any questions regarding the Site or Terms and Conditions. Contacting our Customer Support team can be performed by submitting a request here.
These terms apply to all projects without necessarily being signed by the Client. If a Client purchases a product on any of Design Droids domains or accepts a quote provided with an official proposal then the Client will be deemed to have satisfied themselves as to the terms applying and have fully understood/accepted these terms and conditions in full
Charges for services to be provided by Design Droids are stated on designdroids.com or defined in project quotations and official proposals that the client receives via an electronic format. Quotations (i.e. costs not indicated on designdroids.com) are valid for a period of 30 days. Design Droids reserves the right to alter or decline to provide a quotation after the expiry of the 30 days.
Unless agreed otherwise with the Client, all website design and development services require an advance payment of fifty (50) percent of the project quotation total before the work is supplied to the Client for review. The second fifty (50) percent of the project quotation total are due upon completion of the work, prior to upload to the server or release of materials.
Payments for services are due by bank transfer or supported payment gateways. Bank details will be made available on invoices.
Design Droids will provide the Client with an opportunity to review the appearance and content of projects during mock-up, development and once the overall project is completed. At the completion and sign off of the project, such materials will be deemed to be accepted and approved unless the Client notifies Design Droids otherwise within five (5) working days of the date the materials are made available to the Client.
Turnaround Time and Content Control
Design Droids handover the client’s project by the date specified in the project proposal, or at a date agreed with Client upon Design Droids receiving final payment, unless a delay is specifically requested by the Client and agreed by Design Droids or both parties.
In return, the Client agrees to delegate a single individual as a primary contact to aid Design Droids with progressing the commission in a satisfactory and expedient manner.
During the project, Design Droids will require the Client to provide website content; text, images, movies and sound files, depending on the client’s project type.
For Design Products and Subscription
Standard delivery = 3 days
Fast delivery = 2 days
Premium delivery = 1 day
- Illustration – Standard delivery
- Infographics – Standard delivery * 2
- Logo Design – Standard delivery
- Business Cards – Standard delivery
- Stationery – Standard delivery
- Book Covers – Standard delivery
- Packaging – Standard delivery
- Presentation Designs – Standard delivery
- Banners Ads – Standard delivery
- Invitations – Standard delivery
- T-Shirts – Standard delivery
- Flyers and Posters – Standard delivery
- Brochure – Standard delivery * 2
Failure to provide required website content
Design Droids is committed to delivering all agreed projects in high quality and on time. On occasions, we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.
This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your project because we have not been given the required information in the agreed time frame, and we are delayed as a result, we reserve the right to impose a surcharge of up to 25%.
If you agree to provide us with the required information and subsequently fail to do so within 30 working days of project commencement, we reserve the right to close the project and the balance remaining becomes payable immediately.
NOTE: Graphics should be provided as jpeg, png or gif and text content should be delivered as Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of relevant design materials or pages on your website.
For website purposes; these pages should have the same title as the agreed website pages. Contact us if you need clarification on this.
Web Purchases; All payments are processed directly through various payment gateways specified on our product pages, we do not retain customer’s personal or financial data on our website
Others; Invoices will be provided by Design Droids upon completion but before publishing the live website. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) of the total amount due.
Design Droids reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.
Client agrees to reimburse Design Droids for any additional expenses necessary for the completion of the work, e.g. purchase of special fonts, stock photography, etc.
Design Droids makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer 8 & 9, Google Chrome, etc.). Client agrees that Design Droids cannot guarantee correct functionality with all browser software across different operating systems.
Design Droids cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client unless a support package has been purchased. As such, Design Droids reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.
Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Design Droids’ Web space, Design Droids will, at its discretion, remove all such material from its web space. Design Droids is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Cheques returned for insufficient funds will be assessed a return charge of £25 and the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay Design Droids reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Design Droids in enforcing these Terms and Conditions.
Subscription Customers; Customers can cancel or reactivate their subscriptions via my account page at any given time.
Others; Termination of services by the Client must be requested in a written notice or via email and will be effective on receipt of such notice. The Client will be invoiced for design works completed to the date of first notice of cancellation for payment in full within thirty (30) days.
All Design Droids services may be used for lawful purposes only. You agree to indemnify and hold Design Droids harmless from any claims resulting from your use of our service that damages you or any other party.
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Design Droids the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Design Droids permission and rights for use of the same and agrees to indemnify and hold harmless Design Droids from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for all Design Droids’ digital services and/or placement shall be regarded as a guarantee by the Client to Design Droids that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
Standard Media Delivery
Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format and that all photographs and other graphics will be provided physically in high-quality print suitable for scanning or electronically in .gif, .jpeg, .png format. Although every reasonable attempt shall be made by Design Droids to return to the Client any images or printed material provided for use in the creation of the Client’s website, such return cannot be guaranteed.
A link to Design Droids will appear in either small type or by a small graphic at the bottom of the Client’s designs, websites or apps (optional). The Client also agrees that all projects developed for the Client may be presented in Design Droids’ portfolio.
If the Client’s website is to be installed on a third-party server, Design Droids must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
Design Droids cannot accept responsibility for any alterations caused by a third party occurring to the Client’s projects once signed off. Such alterations include, but are not limited to additions, modifications or deletions.
Design Droids may purchase domain names on behalf of the Client. Payment and renewal of those domain names are the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Design Droids. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature or online payment or payment of an advance fee constitutes an agreement to and acceptance of these Terms and Conditions.
This Agreement shall be governed by the English Law.
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid provisions.
Rude, abusive, improper language or violent messages sent to users will not be tolerated and may result in an account warning or the suspension/removal of your account.
Users may receive a warning to their account for violations of our Terms of Service or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity but can lead to your account becoming permanently disabled based on the severity of the violation.
Adult Services & Pornography – Design Droids do not allow any exchange of adult-oriented or pornographic materials and services.
Inappropriate Behaviour & Language – Communication on designdroids.com should be friendly, constructive, and professional. Design Droids condemn bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders and to engage on larger platforms such as our Community Forum and Social Media pages.
Phishing and Spam – Design Droids take its members’ security seriously. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members’ privacy by not contacting them for commercial purposes without their consent.
Intellectual Property Claims – Design Droids will respond to clear and complete notices of alleged copyright or trademark infringement.
Fraud / Unlawful Use – You may not use Design Droids for any unlawful purposes or to conduct illegal activities.
Abuse and Spam
Multiple Accounts – To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Design Droids community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Design Droids’ Terms and Conditions is cause for permanent suspension of all accounts.
Targeted Abuse – We do not tolerate users who engage in targeted abuse or harassment towards other users on designdroids.com. This includes creating new multiple accounts to harass members through our message or ordering system.
Selling Accounts – You may not buy or sell Design Droids accounts.
- Design Droids reserve the right to put any account on hold or permanently disable accounts due to a breach of these Terms and Conditions or due to any illegal or inappropriate use of the Site or services.
- Violation of Design Droids’ Terms and Conditions may get your account disabled permanently.
- If user’s account is disabled, all opened tickets will be closed and user’s account will be limited
- Users who have violated our Terms and Conditions and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.
- Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.
- Design Droids may make changes to its Terms and Conditions from time to time. When these changes are made, Design Droids will make a new copy of the Terms and Conditions available on this page.
- You understand and agree that if you use Design Droids after the date on which the Terms and Conditions have changed, Design Droids will treat your use as acceptance of the updated Terms and Conditions.
Commercial Use License
By purchasing a “Commercial Use License” with your order, the user is granted a perpetual, exclusive, non-transferable, worldwide license to use the purchased delivery for Permitted Commercial Purposes. All intellectual property rights of the purchased delivery are hereby assigned to you. “Permitted Commercial Purposes” means any business related use, such as (by way of example) advertising, promotion, creating web pages, integration into a product, software or other business related tools etc., and strictly excludes any illegal, immoral or defamatory purpose. This License is subject to Design Droids’ Terms and Conditions. There is no warranty, express or implied, with the purchase of this delivery, including with respect to fitness for a particular purpose. Design Droids will not be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the delivery.
In no event will Design Droids, its affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the website, any websites linked to it, any content on the website or such other websites or any services or items obtained through the website or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence, omission, delay or error), breach of contract or otherwise, even if foreseeable.
The foregoing does not affect any liability which cannot be excluded or limited under applicable law.
Product Campaigns / Promotions
All competitions are subject to standard packages advertised on each product or service page. All custom designs and quotes do not form part of any promotions and must be requested by submitting a quote